Customer success:
magnews team, the power to be there.
A platform that has grown thanks to our customers and partners who have been working with us for more than 20 years.
Being there means speed, knowledge, efficiency and reliability.
We are there, always.
PERSONAL CUSTOMER CARE
Available Monday through Friday from 9am to 7pm (email – phone).
CSM ASSOCIATED WITH EVERY PARTNERSM
Point of reference and support for all project needs.
FAQ
A dedicated section, meticulously put together by our Customer Care team over 20 years of experience.
Technical documentation for the platform available for any doubt about functionality and potential.
CERTIFICATION
Certification program for our partners with the aim of having all the necessary focuses to do business.
OVER
92%
CUSTOMER
HAPPINESS
OVER
88%
ONE DAY TICKET
RESOLUTION
OVER
5,7 anni
CUSTOMER
lifetime
LESS THAN
3%
churn
rate
sales
The reference figure to expand your business.
You will be guided all the way from the start up phases, from the demo to the partnership agreements. They will also be your reference for researching the market and your customer base and learning how to develop projects for existing customers and how to find new ones.
the cms
A professional dedicated to you to achieve new goals and results.
Pre-sales: accompanies you in the pre-sales phase to immediately hit the mark
Monitoring: periodic and on-demand checks for continual improvement
Growth: proposals and support to increase the value of your business
Customers Support: from the use of MagNews to the best design practices to adopt
customer support
Resources, programs, tools and training. The Knowledge Hub designed to help you grow your business..
Support: we are available to provide the assistance you need
Training: training programs and certifications to make you operational right from the start
Resources: shared roadmap and previews of new tools to offer to your customers Doc
Center: the space where you can have all the documentation at your fingertips
Empowerment: we support you in all phases from pre-sale, to onboarding, to upselling
Contact Us.
Request a demo
You will be contacted by one of our Sales to discover all the potential of magnews to achieve your business results or those of your customers.
Request a consultation
Uncertain about the most suitable tool for your needs? Any questions or simply curious about the potential of magnews? One of our consultants will contact you and will be available!
Stay in touch!
Subscribe to our NEWSLETTER; every month you will receive updates on the magnews roadmap, new projects, available materials and case studies!
Become a Partner!
Create a relationship between companies and consumers that can generate business value for both in a fruitful experience.
We are creating a community that we want to grow together to build an increasingly valuable collaboration.
Partner Program, the magnews solution that allows you to become part of a true knowledge hub, designed to foster skills and business growth.