Privacy Policy – magnews platform
Version 10.2024
Dear User,
At DIENNEA S.r.l., we take your privacy and the protection of your personal data very seriously. In fact, as a Data Controller (hereinafter “us”, “we”), we consider privacy and the protection of personal data to be one of the main objectives of our business in accordance with the General Data Protection Regulation (hereinafter “Regulation” or “GDPR”). We invite you to carefully read this Privacy Policy before providing us with any personal data as it contains important information regarding the protection of your personal data and the security measures, we have put in place to ensure confidentiality.
This Privacy Policy is specifically intended for the magnews application we provide. It forms integral part of the services we offer through magnews.
Your personal data will be processed according to the internationally recognized principles of fairness, lawfulness, transparency, purpose limitation, storage limitation, data minimization , accuracy, integrity and confidentiality.
INDEX
1. DATA CONTROLLER AND DATA PROTECTION OFFICER (DPO)
2. PERSONAL DATA SUBJECT TO PROCESSING
2.1 Browsing Data
2.2 Data provided voluntarily by the user
2.3 Cookies
3. PURPOSE OF THE PROCESSING, LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF THE PROCESSING
4. RECIPIENTS OF PERSONAL DATA
5. TRANSFER AND RETENTION OF PERSONAL DATA
7. AMENDMENTS
8. CONTACT US
1. DATA CONTROLLER AND DATA PROTECTION OFFICER (DPO) 
Diennea S.r.l., with registered offices in Faenza (48018 – RA), Viale G. Marconi n. 30/14, VAT number 02243600398, is the Data Controller of the personal data processed through the magnews platform in accordance with this Privacy Policy.
You may contact our Data Protection Officer (DPO) at any time by writing to dpo@diennea.com.
2. PERSONAL DATA SUBJECT TO PROCESSING 
By using the magnews platform we may collect and process your Personal Data, which may consist of your name, surname, email address, mobile phone number, IP address, user ID, etc. Such information may allow for you to be identified, either directly, or together with additional information. Your Personal Data will be collected either because you voluntarily provide it to us or as a result of your use of magnews.
2.1 Browsing Data
The computer systems and software procedures used to operate magnews collect Personal Data whose transmission is implicit in Internet communication protocols. This information, also known as Browsing Data, is not collected to be associated with identified subjects, such as yourself, but by their very nature could identify users like you through their processing and association with data held by third parties.
These data are used in order to obtain statistical information in anonymous and/or aggregate form about the site and allow it to operate correctly. It permits the proper delivery of services and is used for security reasons as well as to establish liability in case of computer crimes against magnews or third parties. We normally delete navigation data after ninety days.
2.2 Data provided voluntarily by the user
magnews offers users like you the opportunity to voluntarily provide Personal Data. You may provide your Personal Data when you fill out a contact form through the Help Desk service, when you enter your mobile number in the user profile section, or when you subscribe to receive email updates from us concerning maintenance, etc.
2.3 Cookies
What are cookies?
Cookies are small text files that are sent and registered on your computer or mobile device when you visit a website. When you visit the same site again, the files are then then are transmitted back to the relative website. Thanks to cookies, the website remembers your actions and preferences (such as, for example, login data, default language, font sizes, additional display settings, etc.) so that you don’t need to specify them again when you visit the site at a later date.
What are cookies for?
Cookies are used for authentication purposes, for session monitoring, and to store information about your activities of when you access a website, such as the magnews website. These cookies may also contain a unique identifier that allows for user experiences on the site to be monitored for statistical or advertising purposes. While navigating a site, the user may also receive cookies on their computer or mobile device from sites or web servers other than the one they are visiting (these are called “third party” cookies). Some operations cannot be performed without the use of cookies because some cases they are technically necessary for the operation of the site.
There are various types of cookies and depending on their features and functions, they may remain on your computer or mobile device for different periods of time. Cookies we use include both so-called session cookies, which are automatically deleted when you close your browser, and so-called persistent cookies, which remain on your device for a pre-established period of time.
According to Italian legislation, your prior explicit consent for the use of cookies is not always required. In particular, your consent is not required for technical cookies, i.e. those used for the sole purpose of transmitting a communication over an electronic communications network, or as strictly necessary to provide you with a service that has been explicitly requested. In other words, technical cookies are indispensable for the functioning of the site or to perform tasks you request.
The technical cookies, which do not require your prior explicit consent to be used, also include:
- analytics cookies used directly by the site operator to collect information concerning the number of users and how they visit the site, provided information is only processed in aggregate form,
- browsing or session cookies used for authentication purposes,
- function cookies used to enable specific functions of the site and a series of selected criteria (e.g., language, products that have been selected for purchase) to improve the service.
Your prior consent is required for the installation of profiling cookies which are used to create user profiles and to send advertising messages corresponding to the preferences expressed by the user while browsing the web.
Types of cookies used by magnews
magnews only uses technical cookies which are strictly necessary to provide the service to you.
Specifically, the cookies present on magnews are indicated in the following table:
| Technical name | Purpose | Type of cookie | Expiration | Domain |
|---|---|---|---|---|
| Dynamically generated | Browsing session cookie | Technical cookie | At the end of the session | *.mag-news.it |
CAUTION: The technical cookies we use are essential for the use of the magnews service. If you block or disable these cookies, you will be logged out from the magnews platform.
Cookie settings
Via your browser options you can authorise, block or delete (in whole or in part), cookies used on the website. However, if you block or disable all or some cookies, the website or certain services or features of magnews will not be available or will not work properly. You may therefore be required to change or manually enter your information or preferences each time you visit magnews.
The choices you make in reference to magnews cookies will be recorded in a special cookie. This cookie may, however, not work properly in some circumstances. In such cases, we suggest that you delete any unwanted cookies and manage them through your browser settings.
For more information on how to set your preferences for the use of cookies through your browser, please refer to the following instructions:
3. PURPOSE OF THE PROCESSING, LEGAL BASIS AND MANDATORY OR OPTIONAL NATURE OF THE PROCESSING 
The purposes of the processing of your Personal Data collected through magnews are the following:
- Service Provision: processing for this purpose is necessary in order to provide you with the requested services. Services may include but are not limited to the Help Desk service, the SMS test service, and the email communication and updates service, as well as magnews technical maintenance activities, and of course, for us to respond to the requests you send.
The legal basis of the processing of personal data for the purposes of Service Provision is Article 6(1)(b) GDPR. This processing is required in order for us to provide you with services and for us to respond to your requests. The provision of Personal Data for these purposes is optional. However, if you do not provide your data, we will not be able to provide you with the service or respond to your requests.
- Analysis, consulting and support: the processing of your Personal Data for this purpose allows us to conduct analysis and consulting activities in order to optimize your use of magnews and the services it offers. It also allows us to provide support on technical, administrative and commercial aspects related to the service.
- Improvements to the service: processing for this purpose allows us to perform statistical analyses on Personal Data collected in aggregate and/or anonymized form. In the latter case, this is done without any possibility of identifying the user, and permits us to make improvements to our services (e.g. to make magnews’ technical documentation more accessible).
- Security and verification: processing for this purpose is necessary for us and represents an important legal safeguard. Such processing allows us to verify information relevant to the use of magnews in order to ensure the security of the services we provide (e.g. by recording and retaining data on events and/or notifications received on magnews and by analyzing the web traffic on the login page of Magnews Platform by using a web application firewall).
- Customer satisfaction: from time to time, the Data Controller may send you emails asking you to complete surveys with the aim of knowing your opinion about the products and services offered by Diennea and your satisfaction with magnews. In this way, Diennea will be able to take your opinion into account in order to improve its services.
- Reviews: processing for this purpose is meant to invite you to submit one or more reviews about Diennea and its products and services on dedicated channels and platforms. Its purpose is to improve Diennea’s listing on online search engine results, Diennea’s image and, in case of negative reviews or suggestions, also to enhance is products and services. Please feel free to submit your review. Third party platforms (e.g.: g2, Capterra, Gartner, etc.) will be used to collect your review, and will be specified each time in Diennea’s email. These platforms will process your Personal Data as autonomous data controllers: we therefore invite you to read their privacy policies before submitting any kind of review or Personal Data.
Processing for the purposes of Analysis, consulting and support, Improvements to the service, Security and verification, Customer satisfaction and Reviews are based on Diennea legitimate interest of Diennea pursuant to Art. 6(1)(f) GDPR. We can freely process anonymous statistical data for Improvements to the service because such data does not constitute Personal Data. If you wish to oppose to the processing of your Personal Data for such purposes, please see section 6 of this Privacy Policy on Data Subject Rights.
- Compliance: data processing is carried out for this purpose in order to for us to fulfil legal our obligations.
The processing of your personal data for Compliance represents a legitimate processing of personal data pursuant to Article 6(1)(c) GDPR.
4. RECIPIENTS OF PERSONAL DATA 
Your Personal Data may be shared with the following people and entities (Recipients):
- Persons, companies or professional firms that provide Diennea with advice and consulting services. These persons or firms act as data processors;
- Public entities, bodies or authorities to whom we disclose your Personal Data when legally required to do so or under the orders of competent authorities. We may also share your data with these recipients in order to safeguard our interests in judicial proceedings;
- Subjects engaged and/or authorized to perform activities strictly related to the above-mentioned purposes (including technical maintenance of network equipment) who act as data processors;
- Persons we authorize to process the Personal Data as required for us to perform activities strictly related to the provision of the services. These authorized persons have committed themselves to confidentiality or have an appropriate legal obligation of confidentiality (these include, for example, our employees).
Diennea will not disseminate your Personal Data. We remind you that, when submitting a review (see the Reviews purpose above), your Personal Data may be shared with the owners of dedicated platforms/websites. Please consult the privacy policies of these third parties before providing your Personal Data.
5. TRANSFER AND RETENTION OF PERSONAL DATA 
As a general rule, we do not intend to transfer your Personal Data outside the European Economic Area for the Provision of Services. However, an extra-EEA data transfer may occur through the web application firewall solution used for Security and Verification purposes or through additional and different processing activities that the Data Controller may carry out. For more information you can contact the DPO: dpo@diennea.com.
The Personal Data processed for the purpose of Provision of the services will be retained for the period deemed strictly necessary to fulfill such purposes (e.g. sending communications related to the maintenance of magnews). In any case, since the Personal Data are processed for the provision of the services, we may retain your Personal Data for a longer period, specifically for the duration of the contractual relationship and insofar as necessary to safeguard our interests of Diennea (art. 2946 and the following of the Italian Civil Code).
Personal data processed for the purpose of Analysis, consulting and support will be retained for the period strictly necessary for conducting the activities described in section 3(b) of this Privacy Policy. The Personal Data processed for Improvements to the service will be retained in accordance with the terms set forth in section 2.1 on Browsing data. The retention times for Personal Data processed for Security and verification purposes are detailed in the “Data Retention” section accessible via the “Account Information” page of magnews.
Surveys completed in the context of the Customer satisfaction purpose will be retained for 18 months.Personal Data processed for Compliance purposes will be retained for the period of time required by the specific obligation or by applicable law.
Further information on how long we keep your data (the data retention period) and the criteria we use to determine these periods may be requested by writing to our DPO at dpo@diennea.com.
6. DATA SUBJECT RIGHTS 
What are my rights regarding my personal data?
The GDPR provides you with specific rights as a data subject At any time you are entitled to exercise the following rights:
- Access: You can request to access your personal data that we are processing. You can also request to receive a copy of your personal data we are processing and obtain information about such processing;
- Correction: You can request the correction or modification of your personal data that we process if it is inaccurate or incomplete;
- Erasure: You can request that we erase your personal data that we are processing, when you feel that the processing is unnecessary or unlawful;
- Object: You can object to us processing your personal data when you have relevant grounds to do so which you think should prevent us from processing data about you;
- Restriction: You can request the restriction of personal data processing concerning you when the personal data in our possession is inaccurate, unnecessary, has been processed unlawfully, or you have already objected to processing;
- Portability: You can request to receive a copy of the personal data you have provided to us. We will send the data to you in a structured, commonly used and machine-readable format. You can also request that your personal data are transmitted to another data controller.
You can request to exercise the rights above by writing to privacy@diennea.com. In some cases, you may also exercise your rights through online mechanisms (e.g.: in the case you receive a Customer Satisfaction email, you will find relevant links in the footer of the email).
In any case, you are always entitled to file a complaint with the competent supervisory authority (the Italian Data Protection Authority), pursuant to Article 77 of the GDPR, if you believe that the processing of your data violates applicable law.
7. AMENDMENTS 
We reserve the right to partly or fully amend this Privacy Policy, or simply to update its content, e.g., as a result of changes in applicable law. Diennea will inform you of such changes as soon as they are introduced, and they will be binding as soon as they are published on our homepage. We therefore invite you to regularly visit this Privacy Policy in order to acquaint yourself with the latest and most updated version of the Privacy Policy, so that you can always be informed about how Diennea collects and uses your Personal Data.
8. CONTACT US
If you would like to receive any information on the processing of your Personal Data we carry out, please contact us via email at privacy@diennea.com.