In activating the Send Time Optimization, sending begins according to the options you configured (so if Immediate, the sending will start immediately).
But the contacts will not receive the communication at the same time.
Each of them will receive the communication taking into account the opening time of the previous communications.
So if you send your communication today at 6pm by activating the Send Time Optimization option, a contact who normally opens the communication at 12pm will receive it tomorrow at that time, because the system has calculated that statistically that is the moment in which the contact most frequently opens the communication you sent.
This same logic will be applied to all contacts in your database.
If the communication is the first a contact will receive, then the platform will calculate, based on system criteria, the best time to send the communication.

It is possible to copy and paste a symbol in the subject string and set the value UTF-8 in the first step of the communication setup, in the advanced options section under the heading Message coding - International subject.

One of the most commonly used sites for retrieving emoticon codes is http://megaemoji.com/

To create a mailto link that already has the subject filled in and possibly contains some text written by you, in the link URL you need to insert the following code:
a href="mailto:email@dominio.com?subject=testo subject&body=text email" target="blank"

If you want to insert it in a template object, create the link, insert the link name, and in the Web address string insert
mailto:email@dominio.com?subject=testo subject&body=text email.

Clicking on the link will open the email with the data pre-filled.

A tag is a keyword associated with one or more pieces of content (text, images, links, etc.) that describes the objects, making it possible, for example to view thematic reports, set search filters and create audiences of contacts that meet common criteria (e.g. no. of openings of messages with content associated with the tag "email marketing").

In addition to the content, the tag can also be associated with the entire communication, should you send messages with thematic focuses, on behalf of third parties and so on.
The most interesting aspect regarding tags - created or assigned during the communication composition phase - concerns behavioral filters, which allow for contact segmentation based on: no. of opened/clicked emails and no. of total registered openings/clicks for content with specific assigned tags. Audiences managed with logical conditions based on tags are of a "dynamic" nature, i.e. they are automatically updated by the system: this operation makes it possible to have constantly updated data on the number of contacts who prefer to receive and look into information regarding only certain topics.

Select the object into which you want to insert the placeholder. Click on the insert placeholder button. In the configuration window of the field, choose the type of placeholder, selecting from the database the values and for which field, and insert a default value that will be displayed if the database field chosen by you is not validated.

Attaching files to your communication is not recommended because it greatly increases the risk that the communication will be blocked by spam filters. It is always preferable to include a link to the file to download. In any case, to attach a file, in the first step of the communication creation process, after saving the basic information, the Attachments section will appear where it becomes possible to select the files to attach to the communication.

Verify that the .zipper file contains the dependencies (images, links, etc.) and only one .html or .htm file

Embedding images in a communication means that the receiving contact does not have to download them once the email is received.
While this might seem to be an advantage, it ends up not being the case.
Some email clients do not deliver large messages (such as those with embedded images) as they are considered spam. The result is a low delivery rate.
In addition, in the reports, openings are recorded at the moment of downloading the images. If the contact does not have to do this, a low open rate may be recorded on the communication.

Yes, in the menu just follow the path:
Journey Lab > Journey > Journey Name > Inbox Preview
The basic feature allows you to test on Gmail (Explorer), Libero Webmail and Outlook 2003 and after a few minutes (about 3-5 minutes for each client/webmail selected) the system will show the required preview images. In addition, you can activate the Advanced Inbox Preview feature that allows you to perform tests on more than 30 mail clients, webmail and mobile devices.

Unfortunately, only some webmail systems (e.g. Gmail, Libero, etc.) allow videos to be displayed in the message body.
There is no standard solution and as an alternative it is advisable to insert a clickable image - possibly with the "play" symbol in the middle or otherwise representing a player - and upload the actual video onto an appropriate platform (e.g. Youtube or Vimeo).

This is a special format that includes both HTML and Text versions and, depending on the preferences set in your mail client, recipients will open messages in one or the other way.
This option is recommended to optimize message delivery and display.

Yes, you can edit text objects using the html editor

It is not possible to move communications between journeys.
This is because the communications reports are aggregated to the journey and the movement would distort the data of the reports of the journey itself.
We do not recommend creating too many journeys if there is no real reason to do so.
Generally speaking, journeys can be created to subdivide communications according to genre, subject area, etc.

It is not possible to automatically send SMS abroad because there are different regulations and laws on SMS in each country that must be observed.
Please contact your sales manager for more details about this kind of sending.

To change the color of the external background of the communication, in the editor click on the Properties button at the top left of the page.
In the window that opens, in the first line at the top (External background), enter the hexadecimal value of the color you want to use as the background.
Alternatively, by clicking inside the line, the color selector will appear, from which the relevant color can be chosen.

You can check the size of your communication in the communication control window at the fifth step of communication creation.
In the HTML Version section the second item, Size:, shows the size of the communication you are going to send.
The system will also return warning (yellow) or error (red) signals if the communication size exceeds 2 and 8 MB respectively.

In order to check the contents of an outgoing message, it is first necessary to stop its scheduling.
Once this operation has been carried out, the communication will return to draft status and it becomes possible to make any necessary corrections.

The maximum size of the communication template is set to 600 pixels by default.
This size guarantees correct display on almost all available mail and webmail clients.
If you need to modify this, you have to directly change the template code.

Please note that modification of the template code is only advised for expert users because some characteristics could be altered that would affect not only its correct display but also the communication’s basic functionalities.

In order to verify that one or more placeholders have been correctly inserted and contain the expected values once received by the contact, several solutions can be applied.

1. The first solution is to display the draft as a Preview for a contact.
   In the Communication Designer, select the Preview button in the top right corner. In the window that appears, click on the first line at the top (Preview for a contact); in the View as drop-down menu, select Recognized contact, then choose a database and a contact within it and finally the language. By clicking on the Refresh button in the top right corner, the draft will be shown as if the contact you selected were viewing it.
2. You can run, again from the communication editor page, a quick test, choosing from the test sending options to send it as a recognized contact.
3. You can check the correct functioning of the placeholders inserted by carrying out a test send (if in your database there are contacts of test users for whom you have previously inserted values that you want to be those shown in the placeholders), selecting the database to which the contact, recipient of the communication, belongs.

In order to create a communication with images correctly displayed also on retina screens, we suggest you upload images twice the normal size.
For example, if you need to upload an image that in the communication needs to have a maximum width of 600 pixels, you should upload the image with a width of 1200 pixels (which the system will then automatically resize to 600).
Images will therefore not appear grainy on retina screens.

It may be that in your communication, accented vowels are not displayed correctly. It may happen, for example, if they have been entered in various database text fields.

Make sure that the International UTF-8 Encoding has been set in the first step of the process of creating your communication, in the Advanced Options section.

If you need to send a communication to a very large specific target, you can set up a wave mailing.
The sending of communications will be diluted according to the schedule that you set.

To do this, you first need to unlock the filters for the communication sent.
Follow the path:
Journey Lab > Journey > Journey Name > Sent Communications
Click on the communication name.
Under the two fields Description for Users and Description for Contacts there is the option Filters on communication email statistics.
Click on the Disabled item to enable the filters.
You can then enable a filter on the target of the type
communication > Communication name > clicked > true
to extrapolate the list of contacts who clicked on the previous communication and proceed to send them the new communication.

When a contact receives a communication in Gmail, along with the name of the sender they can also see the logo of the company that sent it.
Follow these steps:

1. Access the page https://accounts.google.com/SignUpWithoutGmail to register for Gmail services;
2. Enter the required information. As email address, indicate the one from which communications are sent;
3. Google will ask for confirmation of registration (by email or by email and SMS sent to a cell phone number for verification);
4. Once your registration has been confirmed, you can access the page to edit your profile and add your company logo as a profile image
5. In a few hours, your logo will become visible to all those to whom we have sent a communication
   Note:
   in order for the logo to be displayed when accessing Gmail from a desktop, you must also register your company to the Google My Business service.

If you need to send a communication to the Contacts of a Database, some of them, indicated for example in a list within a .CSV file, may have to be excluded from the target of the mailing itself.
We suggest you do this in two steps.
First of all, insert your contacts into a static Audience. You can do this by performing a contact import, where you choose the Update existing contacts operation. In the fourth step, following the field association step, activate the Add all contacts to an audience option, then create the static audience you wish to insert them into.
At the time of sending, when you select the mailing target, you will have to add an additional filter on the type target:
Static audiences > Audience name > is > does NOT belong
All contacts belonging to this audience will therefore be excluded from the final sending target.